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Student28 Mar 2026, 10:30 am
I completed my payment for the Pro plan yesterday but I still cannot access the Thermodynamics chapter in Physics. The payment was successful as per my bank statement. My subscription shows as 'Active' in the settings page.
Ticket assigned to Support Agent Priya.28 Mar 2026, 11:00 am
Priya (Support)28 Mar 2026, 02:15 pm
Hi! Thank you for reaching out. I can see your payment was processed successfully. Let me check the content access configuration for your account. Could you please try logging out and logging back in? Sometimes the content permissions take a moment to sync.
Student29 Mar 2026, 09:00 am
I tried logging out and back in but still the same issue. The chapter shows a lock icon.
Priya (Support)29 Mar 2026, 02:20 pm
I've escalated this to our technical team. They've identified a caching issue and are working on a fix. Your access should be restored within the next few hours. I'll update you once it's resolved.